1. General Shipping Policy

IMPORTANT NOTICE: This shipping policy applies exclusively to Custom Physical Shirts and other physical merchandise. Digital SVG shirt design downloads are delivered instantly via email or your customer dashboard immediately after checkout and incur zero shipping costs or delays.

Our manufacturing and printing operations are entirely USA-based, ensuring swift, reliable, and hassle-free domestic logistics. We partner with elite global couriers including the United States Postal Service (USPS), Asendia, DHL, and UPS to fulfill your orders safely.

Fulfillment & Delivery Timelines

  • Standard Apparel: Takes approximately 2 to 6 business days for transit within the USA.
  • Specialty & Custom Items: Embroidery, custom mugs, tote bags, and dedicated hand-made physical items require 5 to 10 business days for production and delivery.
  • International Orders: Deliveries to Canada, Australia, and the rest of the world typically span 10 to 30 business days depending on local postal workflows and customs clearances.

Shipping Costs & Order Constraints

  • Calculated at Checkout: Exact shipping rates are determined dynamically at the checkout screen based on the item dimensions, total weight, delivery destination, and selected shipping tier.
  • No Combined Orders: To maintain maximum automated efficiency, multiple separate orders placed on the same calendar day cannot be bundled or combined into a single shipment.
  • No Split Shipments: We are unable to divide a single transaction to ship to multiple separate locations. If you wish to send items to different addresses, a distinct order must be completed for each individual address.

Tracking, Address Accuracy & Customs Duties

  • Domestic Order Tracking: All USA shipments utilizing USPS service tiers will receive end-to-end tracking data sent via email immediately upon label creation.
  • Address Responsibility: Customers must thoroughly verify the shipping address prior to order finalization. SVG Skunk LLC assumes no legal or financial liability for packages delivered to incorrectly provided addresses.
  • Delivered but Missing Packages: If your tracking coordinates indicate a package has been successfully delivered but it remains unreceived, please contact your local post office immediately, as postal workers frequently hold packages securely behind the counter.
  • International Customs & Tariffs: Cross-border destinations may require customs fees, import taxes, and administrative duties. These charges are fully mandated by your nation’s governing border authorities, and paying them remains the sole legal responsibility of the importing consumer.

2. Return, Cancellation & Replacement Policy

At SVG Skunk LLC, we strive to ensure every customer is fully satisfied with their purchase. Because all items are custom manufactured or delivered as instantaneous digital assets, our operational guidelines are strict but fair.

Custom Physical Shirts Policy

Due to the hyper-custom nature of our customized physical garments, we strictly do not accept cancellations, exchanges, or returns for regular buyer’s remorse. Custom print-on-demand and tailored production pipelines activate automatically and instantly upon checkout. Consequently, any post-purchase cancellation would cause a complete loss of base fabrics, printing inks, and specialized labor materials.

Please double-check all size and color preferences meticulously before finalizing your transaction. An interactive size and color specification chart is permanently accessible across our shop to help you make the correct selection.

Digital SVG Shirt Designs Policy

All sales of digital products, including vector cut files, downloadable SVG files, and graphic shirt designs, are absolute and final. Because digital goods are delivered immediately and permanently upon checkout, they cannot be canceled, returned, exchanged, or refunded under any circumstance.

Defective Merchandise & Replacement Framework

The sole exception to our final sale rule applies to manufacturing defects or printer errors. If you receive a physically compromised or structurally defective item, we will happily provide a replacement subject to the following validation criteria:

  • Photo/Video Proof: We formally request a clear photograph or high-definition video illustrating the exact nature of the printing or fabric defect. Our customer support desk will review this media to confirm the issue.
  • 10-Day Window: Defective items must be formally reported to us and put in the mail within 10 calendar days starting precisely from the documented date of carrier shipping.
  • Threshold Assessment: SVG Skunk LLC reserves the absolute corporate right to reject a return or replacement request if the provided media or physical proof fails to meet our manufacturing defect threshold.

Clearance & Discounted Items

Any product purchased under a promotional discount, coupon code, clearance event, or sale category is classified as final sale. Discounted merchandise cannot be returned, replaced, or exchanged for store credit under any circumstances, including minor print deviations.

3. Customer Support

If you have any further questions, concerns, or require assistance verifying a manufacturing defect, please reach out to our dedicated support desk instantly via our official contact page.